Effective Date: January 26th, 2021
Site Covered: https://cradlecraft.co
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have no visible signs of wear or use.
- Workshops cannot be refunded or exchanged after you attend the workshop.
- Items (such as carabiners) you may have made at workshops cannot be returned or exchanged.
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and password.
- Navigate to “My Account” from the top menu.
- Select “Orders” from the sidebar.
- Click “Request Return” for each product you wish to return.
- You are responsible for paying for whatever shipping costs you may incur for returning the item.
- We do not charge any restocking fees.
- If the returned item(s) have visible signs of wear, use, or damage, we will not issue you a refund or exchange.
If you have any questions or concerns, please contact us.